What if my HIN transfer doesn’t work?

Here are a few reasons your HIN/stock transfer request can be rejected or delayed:

Electronically signed - your transfer request form must be signed by pen.
Incorrect details - check that you have provided us with the correct HIN and broker PID. Check that the registered name and address are the same as your Marketech account. Check that the stock codes and quantities are listed correctly on your transfer form.
Identification required - some brokers will ask for a certified copy of your drivers licence to verify your signature.
Awaiting settlement - did you buy or sell stock with your current broker before sending us the HIN/stock transfer request form? All trades must be settled before we can process the transfer.
Unmarketable parcel of shares - shares under $500 in value cannot be transferred individually. The only way they can be transferred is if you elect to transfer your entire HIN to Marketech.

Please note, the transfer time varies based on how responsive your current broker is. If you would like to speed up the process you can establish a new HIN with Marketech and then transfer the stock from your other broker once your account has been set up. Please refer to this article for more information.